Posts Tagged ‘client’
Why you’re not meeting your clients’ needs
I am excited to offer you a free downloadable tool to keep your services positioned for high-demand and high-profit. See below for the link. Read to find out why this is so critical to your career and financial health. You created your business model back when your company was formed or when you took over as CEO. You…
Read MoreSuperStar Project Managers Are the Envy: Set Yourself Up On Day One
What if I told you that you could become a superstar project manager and it wouldn’t be that difficult. I’ll show you how to set yourself up to be the envy of your peers and you don’t need to be Michael Phelps. Learn ways to reduce on-the-job stress, enhance your reputation, become a top profit…
Read MoreThree questions for successful client relationships
Want to build strong relationships with your clients from the beginning? One that ensures all their goals and issues are addressed effectively to set you both up for success? Then, client relationship management must be a top priority. This does not mean you “roll over” when pushed by a client. Of course, these are two…
Read MoreYour firm is missing revenue if junior staff isn’t billable
The best use of technical staff is to be billable, right? One needs more technical and managerial experience to be effective at sales, right? Yet, there are 3-4 times more junior staff then senior staff. If you could get that many more people driving sales just how fast can you go? Lucky for me I…
Read MoreWho Says Only Senior Managers Can Generate Sales?
Who brings in the business in your firm? Usually it is the senior managers. Think about how strong business would be if everyone– CEO, CFO, Project Manager, and junior Engineer/Architect/Scientist– also contributed. What do each of you have in common? Each of your livelihoods are impacted by your contribution to generating revenue. You are either billable…
Read MoreHow to Improve Client Relationships Just by Listening
We are in a technical business employing a lot of technical people who deliver services. Usually, it is a very small number who contribute directly to bringing in new business. How much business would your firm have if every single employee had direct involvement in landing new and interesting projects? You probably just thought, “Way…
Read MoreYou don’t have to accept lower profit margins
Even though firms are reporting more revenue and RFPs, the profit on new work is lower. During a recession, pundits say that firms should invest the most in client relationships and sales during a recession, but they predicted most would not. Pundits predicated that as revenue declined within a firm’s market sector they would try to get into…
Read MoreCreating change is a top-down imperative
Those who control person’s job status, salary and recognition within the firm have ultimate control. Does this mean a CEO can order change to occur? My observations are consistent with organizational behavior theory. The answer is no, at least in the professional environment where I spent over 35 years of my career. What I have…
Read MoreYou don’t need to be senior to stimulate healthy sales behavior
Consider doing this. As a CEO, ask your staff to have a conversation with their clients that has nothing to do with the project. As a Marketing Manager or Coordinator, when staff tells you they are conducting a client visit for a proposal, ask them to bring back something about the client, like what that client person…
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